Resume
Experience
2021 - 2022
UX Writer | Product Content Strategy
New York, NY (remote)
Hero is a smart pill dispenser that takes the hassle out of medication management. ​
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Authored in-product messaging, interface copy, navigational nomenclature, and other content for the customer support team such as FAQs and canned responses.
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Conducted audits of existing product language and pinpointed areas of improvement (eg. error messages, CTAs, labels, empty states, sign-up flows, alt text).
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Partnered with product design and product management to shape the user experience through language, components, and interaction patterns.
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Utilized behavioral health background to tailor outreach cadence and tone to optimize patient success.
2017 - 2021
Manager, Participant Engagement
San Mateo, CA
Evidation measures health in everyday life and enables anyone to participate in groundbreaking research and health programs.​
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Built the Participant Engagement team as the inaugural hire in this role. Scaled the patient support and experience function to 10 FTE and 30+ contractors over 5 years.
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Designed patient educational materials, strategic participant communications, and tone and style guides for the organization.
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Effectively designed and delivered industry-leading study participant experiences, fostering teamwork across organizational levels to meet research objectives.
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Achieved and maintained a 90% CSAT score team-wide through exceptional and empathetic patient outreach practices.
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Authored content and informational architecture for internal and external online self-help support centers.
2015 - 2016
Health Coach
Palo Alto, CA
The digital answer to metabolic syndrome. Working with enterprises to reduce healthcare costs in their employee population.
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Regulated patient onboarding and monthly check-in calls via phone.
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Analyzed lab results with patients, focusing on biomarkers of metabolic syndrome.
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Consistently lead daily check-ins via software applications and text messages.
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Instructed and motivated clients on habit changes and positive decision-making in the areas of nutrition, exercise, stress management, and sleep hygiene.
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Composed and recorded video lessons on applicable topics for patients to view.
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Compiled restaurant and grocery store nutrition information for database production.
2012 - 2015
Nutrition Counselor
San Francisco Bay Area, CA
Helping thousands of people lose weight and live healthier and happier lives through personalized, medically supervised treatment programs.
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Efficiently conducted patient consultations ranging from one-hour initial visits to weekly 15-minute check-ups which included routine vital checks, lab work review, and subcutaneous injections.
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Forged strong relationships with patients to promote long-term patient success.
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Utilized knowledge of evolving trends within nutrition, fitness, stress management, and weight loss.
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Successfully educated clients on the physiology, pharmacology, and psychology underlying a ketogenic approach.
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Established recipes and meal plans which utilized both conventional grocery items and local produce to fit a client’s time, financial, and dietary constraints.
Education
2019 - present
University of California, Berkeley
Berkeley, CA (remote)
Master of Public Health - Health Policy & Management
2006-2010
University of California, Davis
Davis, CA
Bachelor of Science - Clinical Nutrition, minor in Women & Gender Studies
Professional skillset
Team Building & People Management
Patient Experience
User Experience Writing
Copyediting
Managing & Collaborating with remote teams in the US and abroad
Design Thinking
Toolbox
Figma, Miro, Canva
Zendesk, Freshdesk, Salesforce
Microsoft & Google Office Suites
Jira, Trello, Smartsheet
Contentful, Camtasia
Certifications
Certified Patient Experience Professional (CPXP)